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Helping all of us with hospitalized children
By Yong Han, M.D. and Bonnie Geld
A new department of Care
Management and Social Work has been established at Texas
Children's Hospital to facilitate more efficient and effective
movement of patients through the continuum of inpatient care.
The department will manage continuum of care issues related to
the patient’s episode of care, including appropriate admission
types, ongoing chart review to ensure appropriate reimbursement,
efficient movement through the hospitalization with timely
planning for discharge and improvements in assistance to the
physicians in facilitating their patients' ongoing plan of care.
Last September, 285 physicians and 38 residents participated in
a survey that indicated opportunities exist at Texas Children’s
to improve scheduling of diagnostic and therapeutic procedures
and patient discharge. The Care Management and Social Work
department will help implement these improvement efforts.
Triad model of care pilot begins
A new triad model of care management involving a care
coordinator, a resource utilization review nurse, and a social
worker has been designed and is currently being piloted on 12
Tower, PCU and 9 Tower. The care coordinator will oversee the
activities of the triad team, particularly in assisting
physicians with determining patients’ needs and processes that
affect their movement through the hospitalization. For example,
the team is currently working on standing orders for home care
(i.e., home IV therapy, home g-button therapy, etc.). This will
support physicians and residents in facilitating home care
arrangements in a more efficient and timely manner. To date,
there has been positive feedback of the new process on these
units both by physicians and unit staff. As medical liaison for this department, my role is to assist in
guiding the implementation and ongoing facilitation and
evaluation of Care Management and Social Work. My
responsibilities include:
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Providing physician input into decisions about care management
activities.
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Assisting in educating the medical staff about the role and
value of the Care Management team.
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Consulting with medical staff on patients with complex
discharge needs.
In addition, a Physician Advisory Committee is
providing advice on the role of the Care Management department.
If you have questions or would like to provide feedback, contact
Dr. Han,
Myrtle Williams, vice president, or
Bonnie Geld,
director.
Dr. Yong Han is medical liaison for the Care Management and Social Work department and assistant professor, Section of Emergency Medicine, Baylor College of Medicine.
Bonnie Geld is director of Care Management and Social Work.
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