How can I arrange a transport by Kangaroo Crew?
To request transport of a patient to Texas Children's Hospital,
call:
832-824-5550 in Houston
877-770-5550 (toll-free) outside Houston area
What is Kangaroo Crew?
Kangaroo Crew is a specialized pediatric intensive care transport
service that efficiently and safely brings critically ill babies and
children to Texas Children's Hospital.
What happens when I call Kangaroo Crew?
When you call Kangaroo Crew:
A trained communications specialist asks questions on a recorded
line to acquire basic patient information.
The transport nurse obtains clinical information and
immediately consults the appropriate medical command physician about
the case.
The staff begins formulating a plan of care.
Appropriate pediatric subspecialists are contacted.
Simultaneously, the team gathers supplies and special equipment.
In transit, the transport team talks to the caregiver and gives
special instructions.
What information do I need to have ready?
On the initial call, the communications specialist will ask for a
brief patient history and patient location.
When Kangaroo Crew arrives to complete the transfer, please supply
the team with a copy of the patient's medical record, a copy of the X-rays, a physician order
stating "Transfer patient to Texas Children's Hospital by Kangaroo
Crew," and a signed Memorandum of Transfer (M.O.T.).
How will Texas Children's follow up with the referring physician?
Within 24 hours of admission to Texas Children's Hospital, a
neonatal nurse practitioner will call the referring
physician or nurse with a medical status update.
During the course of the patient’s stay at Texas Children's,
attending physicians will follow up with referring physicians
regarding the baby or child’s medical status.
Who can request a Kangaroo Crew transfer?
Only a physician can access a transfer of a patient on Kangaroo
Crew.
Can a family member accompany the baby during transfer?
Yes. A parent is always welcome to travel to Texas Children's with
the patient.
What staff members are on the transport?
Each transport includes a specially trained neonatal/pediatric
transport nurse and a specially trained neonatal/pediatric transport
respiratory therapist. If needed, a neonatal nurse practitioner, a
neonatalogist or a pediatric critical care physician will accompany
the team.
