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VISITING THE HOSPITAL
The policy of Texas Children’s Hospital
is to provide the best possible treatment to all patients at all
times, under all circumstances, and in an equitable and humane
manner.
No person shall be denied access to
available and medically indicated treatment or accommodations on the
basis of race, gender, disability, creed, religion, national origin
or source of payment for care.
Each patient (or medical decision-maker
where applicable) has the following rights:
Rights to information
Rights related to care
Rights of recourse
Patient responsibilities
Notice of privacy practices
Forms for protected health
information
Each patient or medical decision-maker
has the right to receive information in language he/she can
understand about:
- Patient rights at the time of
admission
- Name and specialty of all physicians
participating in the case
- Nature and extent of the medical
problem, the planned course of treatment and outcomes
- Details necessary to give informed
consent before a procedure or treatment, including options for
effective management of pain
- Hospital rules and regulations as
they apply to patients and parents
- How to resolve complaints concerning
the quality of care or service
While in the hospital, each patient or
medical decision-maker has the right to:
- Have a designated family member and
primary-care provider notified upon admission, if desired by the
medical decision-maker
- Receive appropriate assessment and
effective management of pain pertinent to his/her medical
condition
- Participate in care in an informed
manner and make decisions about healthcare through discussion with
his/her physician
- Refuse treatment to the extent
permitted by law and be informed of the medical consequences of
this action
- Regard participation in
data-gathering for research as voluntary and feel free to refuse
to participate without compromising access to current or future
care
- Safeguard his/her right to personal
privacy
- Maintain confidentiality of personal
health information
- Receive care in a safe environment,
to the extent the hospital can control that environment
- Access to protective services
- Expect that the hospital will
respond to a request for services in a reasonable manner
- Receive considerate care that
respects the patient’s personal values and beliefs
- Be kept free of restraints, unless
medically necessary
- Examine and receive an explanation
of the hospital bill, regardless of payment source
- Expect reasonable continuity of care
and be informed of continuing healthcare requirements following
discharge
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Each patient or medical decision-maker
has the right to:
- Participate in discussion of ethical
issues relating to care. Concerns may be reported to the Bioethics
Committee by notifying Medical Staff Services.
- Receive information on how to
resolve complaints about quality of care or service
- Contact the Family Relations
Department with concerns or questions, to make a complaint, or to
file a formal, written grievance if the complaint process has not
resolved the issue
- Know that presentation of a
complaint or grievance will not compromise current care or future
access to care
- Contact the Joint Commission
Office of Quality Monitoring at
www.jcaho.org
to report any concerns or register complaints about patient care
and safety that cannot be resolved through the hospital
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Proper patient care depends on the
acceptance of certain responsibilities. The patient or the medical
decision-maker has the responsibility to:
- Provide accurate and complete
information about his/her health and report changes in his/her
condition or perceived risks in care
- Ask questions when he/she does not
understand what he/she has been told about care or what he/she is
expected to do
- Follow the prescribed treatment plan
and report to the physician any side effects. If the patient
refuses treatment or fails to follow the directions of his/her
physician or proper hospital personnel, he/she will be responsible
for his/her actions
- Assure that the financial
obligations of his/her healthcare are fulfilled
- Follow the hospital rules and
regulations and be considerate of the rights of others at the
hospital, such as assisting in the control of noise, smoking and
number of visitors
See also:
Financial arrangements
Notice of privacy practices
 
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